Garden Winds Reviews

this was the worst customer service ever! They did not accept our credit card as it is linked to our APO AE (Armed Forces Europe) address. We didn't want it shipped here... we just wanted to pay. They told us to contact our credit card company to change our address to a new, and non-existing address. Guess that'll teach us to serve the country.

We bought a replacement canopy and it feel apart after two seasons, even though we take it down and stored it during the winter. It fit VERY tight, but we could get it on the frame. This year we ordered the SAME canopy, treated it with 303 fabric protector as they now suggest and when we went to install it we could nor get it to fit over the corner posts by about 3". I decided to trim the poles so that the corners would fit over because we had already paid $50+ to treat it, and Garden Winds was offering a swap plus charging us shipping. Now that it has been on a few weeks it is loose, and I am trying to tighten it with foam water noodles. I am still waiting for a discount check.

Bought a replacement cover from them, what they sent me was no where near what was pictured. Complete scam company, avoid at all costs.

I purchased a canopy replacement that faded after 1 year and completely fell apart year 2. I reached out to them to help and they basically said nothing we can do. Terrible company!

The price would lead you to believe the canopy is the same or better quality than the original. You'd be sorely mistaken. Poor canopy quality with much worse customer service. You're better off buying a new gazebo than forking more money over to garden winds every 6 months when the winds blow. And yes I carefully removed and stored my canopy over the winter, only to have the tabs tear on reinstall in the spring around the stiches. I can only imagine this is due to material degredation due to UV, again a sign of poor and cheap material quality.

What a bunch of crap. The site says to find your swing and where you purchased the item. I was so excited to find a company that would make a canopy for my swing which had the perfect picture and store purchased from. HA! No problem taking my $63.00, canopy does not fit, and they are telling me now that they need a model number, which I don’t have but they have the swing. Rip off!!! Save your money, Custer service sucks, they didn’t even try to straighten out the problem and I have to pay more money to send it back.

If there could be something less then 1 star believe I would use it. I purchased a canopy replacement, and in 2 months it was faded so bad, I had to take it down!! We live in Pa. and have had a rainy summer with very few sunny days, and it faded so much it looked awful!! Shame on Garden Winds for such poor quality!! I was told the darker the color the more they fad!!! It got me once, you're not getting me again!! Buyer beware look elsewhere!!!!

If I could give no stars I would!! I ordered a replacement canopy for my Home Depot swing. I waited since July for it. It just came in now and is not the one I ordered!! It’s not the right colour, or size and is too small! They keep
Demanding pictures of it and won’t take my word that it doesn’t fit even though the receipt is totally different from the original one I ordered! Then they said I could return it but with a $46 deduction for shipping!!! This place is as crooked as they come!! Do not order from them!!!

I purchased a replacement canopy for the Hampton Bay pergola we purchased at Home Depot in 2015. The shipment arrived promptly and we've installed it on the pergola so we can enjoy summer weather. There weren't any instructions, but we figured it out. The original end flap that protects the bunched up cover from collecting water/leaves is different, but otherwise it looks great. I'm so glad I found Garden Winds!

07/24/2020
I have purchased pergola canopy's from Garden Winds previously and was completely satisfied with their replacement canopy's. I have been purchasing their ripstop canopy's but the material does not hold up for more than a year. But you have to purchase a new canopy every year. This year I ordered a new canopy made out of heavier material. I received this new canopy and tried it on my pergola and found this new canopy had sixteen short ties on it whereas mine has eight long ties. I thought they had made a mistake so I reordered and they sent me back the same wrong canopy. I returned this one and contacted their customer service. I was given a replacement number that was supposed to be the correct number for my canopy, I ordered it again using this supposedly correct number and received exactly the same wrong canopy only this one had the ties attached with Velcro. I called and talked to the customer service representative. I asked her if they even made a replacement canopy for my pergola. She kept stating the were manufactured in China but she eventually admitted they did not make a replacement for my pergola. From the beginning all I wanted was a canopy that fit my pergola. All she had to do was say NO they did not make a canopy to fit my pergola and I would have been satisfied. I would not have ordered another one again and again. I would not recommend them to anyone.

DO NOT GIVE THEM YOUR MONEY .... they will rob you . They quality is horrible . They advertise that the quality is good , no tears durable... they are liars. I purchased one 4 months later took it down and when I tried to put it back up the following summer it started to tear. Contacted them only to be told my warranty was up because I had pre- ordered it in the winter cause it was out of stock I didn’t put up till summer.
I patched it myself and put it up , a few weeks later more tears . It is now garbage . Tears everywhere . 4 months use when the original canopy lasted 6 years .
Order elsewhere do not trust them.
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Deceitful, thieves
I found the exact canopy I needed on their website, ordered it though I knew at the time the price was ridiculous. The canopy I received was NOT the item depicted on the webpage. Have already sent back and forth 5 email correspondence trying to correct the purchase. They keep you running in circles wanting more information, photos, dimensions, manuals, etc. You will never get a refund or the correct item, all I am asking for is the one depicted in the photo on their webpage, beware!!! they are crooks!!!